We communicate all the time, but are we achieving the results we want? There are many communication mediums available today – in person, written (correspondence and email), telephone, video and teleconferences, etc. The challenges are several: choosing the appropriate way to share a message; showing sensitivity to others; creating understanding across generations; and focusing on results. The rewards are many when interpersonal dynamics are managed properly and respectfully. Participants will leave feeling more confident in their ability to interact professionally with others.