If, while enrolling, you are directed to your profile page, you most likely have missing data. Take a look at the fields on the page, such as date of birth, phone number, etc. If any are blank, please enter the information requested and click the Update Profile button. You should then return to the home page and attempt to enroll. After completing an enrollment, you can verify enrollment by checking if the class appears in My Courses by clicking the down arrow to the right of the words, My Courses. If your class(es) appear there, then you are enrolled.

Q: Where can I find my CEU credit(s)? A: CEU credit is found on your myNJ account at www.nj.gov. Once logged in, click the link for the Firefighter’s Certification System. This will bring you to your personal information page and you will click the button CEU Completed to view your credits. Q: What do I do if I don’t see a class I attended listed on my myNJ account? A: Email us at firesafety@kean.edu, cc: kloalbo@kean.edu and ldumont@kean.edu with your first and last name, DFS ID number, Name of missing class and date of the class. Q: What if I only have a myNJ account for Pension or MBoss? A: Email us at firesafety@kean.edu for an authorization code and include your first and last name and DFS ID number. Please note, you will need to sign up for a separate account at www.nj.gov on the login screen in order to enter your authorization code. Do NOT enter your authorization code on an account for Pension or MBoss. Q: I took an exam but the academy didn’t notify me of my results. How do I find out if I passed? A: Log in to your myNJ account at www.NJ.gov. Click on the Firefighter’s Certification System. This will bring you to your personal information page and you will click the button CEU Completed to view whether you passed of failed.    

Please note, if you’ve recently received a “No Show” notice, there are three possible reasons: You didn’t withdraw in time. In order for our office to create a roster for use in a class, online withdraws need to be made at least 24 hours before the class. For example, you’re registered for a class on Wednesday, that begins at 8:30. You would need to withdraw online BEFORE 8:30 a.m. on Tuesday. If you have an emergency after that point, please email us at firesafety@kean.edu to request a withdraw. Your camera wasn’t turned on and/or the facilitator was unable to observe you in class for the majority of time the class was in session. You didn’t attend.

If you recently registered for the Homeland Security Conference and didn’t get a confirmation email, please check your spam/junk folder. DO NOT register multiple times. If you’d like, you can email us at firesafety@kean.edu with your first and last name, DFS ID number and date that you registered and we will check our roster to make sure we have you listed. If you’re not getting password resets, please also check your spam/junk folder. Thanks, Jolene

Dear Student, To help prevent problems with joining Zoom, we have a few suggestions. First, we suggest that you login in to the account where you registered for the class at least 24 hours in advance to ensure you know your login credentials. This is especially important if you’re planning to use a different computer than the one you used to register. Second, you need to understand a little about how to navigate around Zoom. Please see the links below for short tutorials on certain basic topics if Zoom is new to you. For instructions on how to “Chat” please see the link below: https://learning.zoom.us/learn/course/external/view/elearning/391/send-and-respond-to-chat-messages For instructions on audio and video basics please see the link below: https://learning.zoom.us/learn/course/external/view/elearning/57/zoom-audio-and-video-basics A camera is now required for all Zoom classes. To test your camera to make sure it works with Zoom click below: https://support.zoom.us/hc/en-us/articles/201362313-Testing-your-video Thanks, The Fire Safety Training Program

For the Spring 2023 semester, Division of Fire Safety, now requires that all students must appear on screen for the entire class when attending a Zoom class. Please make sure you have a camera on your device which is compatible with Zoom. To test your equipment, please click this link and follow the instructions: https://support.zoom.us/hc/en-us/articles/201362313-Testing-your-video Call in/phone attendance will no longer be accepted. If you are not able to you use a camera and you’re registered for an upcoming class, please withdraw so that other people may attend. Thanks, The Fire Safety Training Program

Please continue to try try to register up until the day before the class as folks may withdraw. If you’re still unable to get in you can email jsteele@kean.edu at 2 p.m. the day before and if there are any openings we will add you in. Thanks.

Dear Students, In anticipation of the adoption of the 2018 Code Update, we will be temporarily removing the Code Update Self Paced modules from our selection of courses on March 26, 2023. Please complete any outstanding modules by Saturday, March 25, 2023 so that you don’t lose any progress you have made. If you have any questions, please contact our office at 908-737-3060 or email us at firesafety@kean.edu.

Dear Students, Please use the Course Brochure to select your courses before registering or verify course information in the brochure when registering online. The brochure includes location addresses and driving directions at the end of the brochure. Locations are listed alphabetically at the end of the brochure. There is also a CEU Matrix at the end of the brochure in order to see credit information. Additionally, you may now click the the date and/or location in the brochure for the course you’d like to enroll in and you will automatically be directed to the page where you click the enroll button. If you’re not already logged in you will be prompted to login first. Please take the time to confirm your location, date and time when you register. Zoom classes will appear on your calendar. All enrolled classes will appear in the drop down menu for My Courses. Note, we have a new location for the spring, Toms River Fire Academy at 1780 Church Rd., Toms River, NJ 08753. Toms River Fire Academy is NOT the same as Ocean County Fire Academy. Also, Fire University is NOT the same as Kean University. Please carefully read the information about these locations as presented in the brochure. If you need to withdraw from a course, there is a link to instructions in the drop down menu when you hover over Course Brochure on our home page. Thanks, The Fire Safety Training Program Staff