We’ve all learned how to fight the fire, but how many of us can accurately predict the behavior of the people affected by the fire? An understanding of their responses can be a great asset for performing a size up, organizing a building evacuation, or managing a catastrophic event. Learn how people typically react to the stress and uncertainty of a fire or other disaster and develop tools for safely managing them. Videos, case studies, and personal fire ground experiences are used to highlight the genetic and social factors that determine human responses to danger. Practical, hands-on tactics designed to facilitate search and evacuation, improve fire alarm response, guide people in smoke conditions, and enhance safe crowd control, are developed. Learn how people think and you will be able to think like a more capable firefighter.