Q: Why am I getting an error message, “No option selected?”
A: There are two most likely reasons for this problem.
First, as a possible cause, you are using Internet Explorer as your browser. Due to incompatibility between the state’s registration program and Internet Explorer we do NOT recommend using Internet Explorer.
Second, as a possible cause, you have most likely typed in the course code when attempting to register.
To fix these problems, switch to a browser such as Google Chrome or Mozilla Firefox (Safari for Apple/Mac users) and then proceed with registration as we show in our video, “How to register for Division of Fire Safety Courses.” In other words, DO NOT type in the course code, DO use the Scroll Forward button to display the course and course code you would like to register into and then click on the corresponding line number.
For users with advanced internet skills you can follow these steps to troubleshoot issues with Internet Explorer:
Under Tools scroll to Compatibility View Settings. Check off the box for “Display internet sites in compatibility View.” Add “state.nj.us” to the approved websites list in the larger display box on the drop-down window.
Q: How do I download Mozilla Firefox and/or Google Chrome to my computer?
A: Please go to the following websites and follow their instructions for downloading their software.
Q: I’m logged into my myNewJersey account but I don’t see the DCA Applications/NJ Firefighter Certification link.
A: The most likely answer is that you are logged into the wrong account. To fix this problem, log out and return to the login page and click on “Forgot Your Logon ID?” Follow the prompts to reveal your login ID. If the revealed log in ID is different than the one you were using previously, simply login with the correct login that has been revealed. Please note, we are NOT able to look up your password. You can look up your password by using the link provided on the login screen.
Remember, Login ID’s and Passwords are case sensitive.
If that step didn’t resolve the problem, please make sure that you are clicked on the tab above your name that reads, “myNewJersey.” It is the third tab to the right above your name when you are logged into your myNewJersey account. It will appear in bold face type if you are clicked on it.
As a last possible remedy, when you are logged in and clicked on the myNewJersey tab, you can click on the “Content” link, located in the upper right portion of your screen. If DCA Applications appears on this screen with an empty box to the left, click on the box to check it and then click the “Finished” button at the bottom of the page.
Q: Why am I not getting an email with my login ID or Password?
A: The email address you used when you initially created your myNewJersey account is either no longer valid or you have not yet checked that email address. Please check all alternate email addresses to verify whether you received the requested information before calling our office.
Once you are logged into your myNewJersey account, you should check in two places to verify that your email address is current and valid. When updating your email address, you should use an email address that is permanent. What we mean by permanent is that you are using a service such as Yahoo, Gmail, or MSN. In other words, it is NOT an email service provided by the company providing your internet service such as Comcast or Verizon because you will lose this type of email address if you switch carriers. Click here for a video of how to check these two email address locations.